Will Solutions Terms and Conditions of Use


1. Acceptance of Terms and Conditions of Use
The Terms and Conditions of Use (“TACOU”) are the terms and conditions upon which Will Solutions, will supply you with access to the Will Solutions.com (“the Website”) to assist you in creating your own Will.

Any reference in these TACOU to “Will” means the document generated by you using our Service whereby you express your wishes as to how your property and assets are to be distributed on your death.

Any reference in these TACOU to a “Willwriter” means the unqualified individual engaged by us to draft your Will based on your answers provided to us when using our Service.

Any reference in these TACOU to “writing to us” shall, unless stated otherwise, be to our registered office address at 4 Old Rectory Close Corfe Mullen Wimborne Dorset BH21 3EP.

1.1. Please read these TACOU carefully before you submit your order to us. These TACOU tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these TACOU, please contact us.

1.2. By purchasing any Service from the Website you are entering into a contract, the terms of which are described in these TACOU. If you do not agree to these TACOU, or you are under the age of 18, then you must not use or make a purchase from the Website.

1.3. You may not make any changes or modifications to these TACOU.

1.4. If you have any questions or complaints about the Service, please contact us. You can telephone our customer service team at 01202 659765 or write to us or email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

2. Our Contract With You

2.1. Our acceptance of your order for our Service will take place when we email you to accept it, at which point a contract will come into existence between you and us.

2.2. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Service. This might be because you require a more detailed Will. If this is the case we will accept your instructions at a different price or advise you to seek further advice.

2.3. We produce your Will/s within 3 to 4 working days and post it to you second class with guidance notes for witnessing.

2.4. Our Website is solely for the promotion of our Service in England and Wales. The Will(s) generated by our Service are not designed to be suitable for laws of any jurisdiction outside of England and Wales.

2.5. Please note that if our performance of the Service is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.

 

3. Disclaimers and Limited Warranty
Services supplied through the Website are subject to a number of conditions as described in this section. Your statutory rights are not affected.

3.1. Wills
The Website supplies functionality enabling you to produce a Will with a degree of customisation. Information and documentation supplied is to guide the creation of a Will but does not constitute legal, financial or tax advice and should not be substituted for you seeking such professional advice.

3.2. Service Limitations
The functionality and information supplied for your use in generating your Will is unable to cover all individual circumstances. Should you be unsure on how such a Will might affect you, we recommend that you obtain professional legal advice prior to signing the Will. Any Will produced by this Website and executed without first obtaining professional legal advice is done so entirely at your own risk and you accept full responsibility should it prove to be unsuitable to your circumstances. Professional legal advice should always be sought in relation to any particular circumstance.

3.3. Legal Jurisdiction
The Will(s) generated by the Service are not designed to be suitable for laws of any jurisdiction outside of England and Wales. If you live or have assets outside England and Wales then you execute any Will purchased using this Service entirely at your own risk. We will not normally process refunds for clients who have ignored or chosen not to read our advice on this subject. All communication that we send to you will assume that you have read and understood this notice.

3.4 Changes in the Law
Statutory changes and constant changes to case law and/or 'reinterpretation' of existing precedents results in us being unable to guarantee that the information provided on the Website will be up to date, complete or accurate.

 

4. Assistance

4.1. The process permitting you to produce your Will(s) involves the use of an online questionnaire which incorporates 'Guidance Notes' both in the questionnaire itself and via an appropriately titled link in the questionnaire.

4.2. The content and interpretation of any 'Guidance Notes' does not constitute legal advice and should not be substituted for seeking professional legal advice.

4.3. Should you encounter any problems using the Service then you can seek assistance by contacting us using the contact link on the Website or by telephoning 01202 659765. We shall in no way be liable should you fail to read or correctly follow these instructions. Our reply should never be taken as containing any legal, financial or tax advice.

 

5. Limited Warranty
We represent and warrant to use our reasonable efforts to:

  • prepare and maintain the Website's Will generation process with due care and skill; and
  • review changes in the law and revise the Website's Will generation process accordingly.

 

6. Exclusion of Liability

6.1. If we fail to comply with these TACOU, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these TACOU or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

6.2. We only supply our Services and products for domestic and private use. You agree not to use our Services and products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6.3.    We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • defective products under the Consumer Protection Act 1987.

 

7. Grant of Licence

7.1. You are granted a non-exclusive and non-transferable licence by us to:

  • print pages from this Website provided you do not remove or modify any copyright, notices, trade marks or other proprietary notices;
  • bookmark any available page or link to it; and
  • use either Microsoft's Internet Explorer or Microsoft Edge web browser or the Firefox web browser or the Safari web browser to interact with the pages of the Website.

7.2. Purchase of the right to generate a Will results in you being granted a non-exclusive and non-transferable licence by us to:

  • use all the restricted access areas of the Website to generate the associated Will for a period of time reasonably required to complete it;
  • view all of the resulting wording of the Will;
  • print the wording that has been generated;
  • print guidelines explaining aspects of use of the Will; and
  • save the wording in electronic form.

Note that 'generate' is defined as the creation of only one Will which is then your responsibility to sign and ensure it is legally valid.

7.3. The above grants of licence form part of the user agreement. As such each is inextricably linked to your compliance with all other aspects of the TACOU.

 

8. Restrictions
Only use of the Service explicitly granted to you by the TACOU (or by us to you in writing) are allowed. All other uses are prohibited, including without limitation:

  • any sale, licensing, rental or distribution of your access to the Website; and
  • any publication, framing, reverse engineering or creation of derivative works from the Website.

 

9.  Right to Cancel and Refunds

9.1. When you click 'Pay' or 'Make Payment' (or similar) to make your payment for the Service from us you enter into a contract governed by these TACOU and are regulated by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Under regulation 29(1) of the aforesaid regulations you have a right to cancel the contract provided that you notify us within 14 days of the day following the date of order (“The Cancellation Period”).

HOWEVER if, after purchase, you click the option to generate/deliver your documents then under regulation 37(1) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are giving your express consent to delivery of the digital element of your order (“The Digital Element”) within the Cancellation Period and acknowledging that you lose your right to cancel The Digital Element under regulation 29(1) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Furthermore, if you order any printing/binding service then this is classified as “goods that are made to the consumer's specifications or are clearly personalised” under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and as such for this part of your order your right to cancel does not apply.

For the avoidance of doubt, this means that once you have, after payment, selected the option to generate/deliver your documents:-

  • you DO NOT have the right to cancel the 'Will' and/or any other package(s) that you have ordered for electronic delivery;
  • you DO NOT have the right to cancel any printed/bound documents that you have ordered; and

Again for the avoidance of doubt, if after payment you choose NOT TO select the option to generate/deliver your documents then:

  • you DO have the right to cancel the 'Will' and/or any other package(s) that you have ordered for electronic delivery provided that you do so within the Cancellation Period;
  • you DO NOT have the right to cancel any Printed/Bound documents that you have ordered; and Valid cancellation requests in accordance with this clause 12 will result in a 100% refund, which will be paid within 14 days and wherever possible will be made to the payment method or card that you used to make your original payment.

Where you have no right to cancel, we will enforce our right to refuse any cancellation request that you submit to us other than as provided for in the sub-paragraph(s) below which relate to specific products and services supplied via the Website and described below.

9.2. We will permit you to cancel your purchase of our 'Print/Bind' service provided that we receive your cancellation request more than 24 hours before the Will has been produced and posted to you. For the avoidance of doubt such a cancellation will result in the refund only of the amount that you have paid for the 'print/bind' service.

9.3. The following additional terms will also apply regarding cancellation and refunds:

  • We will honour the 'Money-back' guarantee made on our Website: if you find anything legally wrong with your Will(s) and it is our fault (i.e. you have correctly followed all of the 'Guidance Notes') then we will correct your Will(s) and refund the payment(s) that you made for the Will(s) that required correction.
  • With regard to the sale of digital content by way of a digital download only and where you (a) consent to delivery within the Cancellation Period and (b) acknowledge the loss of your right to cancellation prior to or immediately after making your payment will be dealt with under regulation 37(1) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - namely you will have no right to cancel and we will not accept any cancellation request nor make a refund.

 

10. Other Disclaimers

10.1. We are unable to guarantee that the Website will be compatible with your browser or that your access will be uninterrupted. Specifically, you may find browsers on 'tablet' computers to be particularly unreliable. In all cases where you encounter a problem accessing the Website and/or its services from your browser it is your responsibility to find an alternative computer and/or browser.

10.2. The Website may incorporate hyperlinks to other websites. We make no representations or endorsements and accept no responsibility for the content or use of any such external site accessed through ours. You acknowledge that we have no control over the content on external sites we may link to.

10.3. Our normal communication with you - including the comments of one of our Willwriters (who may not necessarily be legally qualified) on reviewing your Will(s) - will be via email. It is your responsibility to ensure that your 'spam' filters do not block emails from us and to act on any comments made.

10.4. If you make amendments to your Will(s) after they have been checked by us, and then re-generate them whilst declining the opportunity to have one of our Willwriters check the amended Will(s), then subject to clause 7 you do so entirely at your own risk and we shall not in any way be liable for any consequences.

10.5. Should we need to contact you on any matter more pressing than our normal communications then we shall first email you at the email address that we hold in our database for you and then in some cases also write to you by recorded delivery (or equivalent) at the postal address that we hold in our database for you.

It is your responsibility to keep both of these addresses up to date in our database and to ensure that you can receive and read (or have read to you) all communications sent to you by us via these routes.
In particular:

(a) any communication sent by email by us to you at the email address that we hold in our database for you (i.e. the one entered by you either when you registered with us or when you placed your order) will be deemed by us to have been delivered to and read by you; and

(b) any communication sent by recorded delivery (or equivalent) by us to you at the postal address that we hold in our database for you will be deemed by us to have been delivered to and read by you whether or not we receive a confirmation or proof of delivery.

Subject to clause 7, if you fail to act on any communication from us to you which we have deemed to have been delivered to and read by you then we shall not in any way be liable for any consequences.

10.6. Except where expressly stated, all corrections and amendments to Wills are your responsibility and must be carried out by logging back into the Service, working through the appropriate questionnaire, and re-generating new versions of your Will (which must then be downloaded, printed, signed and witnessed).

 

11. Impact of Invalidity
You understand and agree that if any provision of these TACOU is judicially declared to be invalid, unenforceable or void, such declaration shall not have the effect of invalidating or voiding the remainder of these TACOU, and the part or parts of these TACOU so held to be invalid, unenforceable or void shall be deemed to have been deleted from these TACOU and the remainder of these TACOU shall have the same force and effect as if such part or parts had never been included.

 

12. Governing Law
These TACOU shall be governed in all respects by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of courts of England.

 

13. Variations to these Terms and Conditions of Use
We reserve the right to vary these TACOU from time to time. Such variations will take effect immediately upon the posting of the varied TACOU upon the Website. In accepting these TACOU, you are deemed to accept such variations.

 

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